Refund policy

30-Day Return & Exchange Policy

At GymVoryx, we want you to feel confident with every purchase. If you're not completely satisfied with your order, you may request a return or exchange within 30 days of receiving your order, subject to the conditions below.

30-Day Return & Exchange Eligibility

To be eligible for a return or exchange, items must:

Be requested within 30 days of delivery
Be unworn, unused, and in their original condition
Have all original tags and packaging, where applicable
Be free from damage, stains, odors, or signs of wear

To start a return or exchange, please contact us with your order details.

Exchanges

If you need a different size or received an incorrect or defective item, we will work with you to arrange an appropriate exchange.

For size exchanges, availability of the requested replacement item is subject to stock availability.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, incorrect, or if items are missing from your order, please contact us as soon as possible and include:

Your order number
Clear photos or videos showing the issue
A photo of the package and shipping label, if applicable

Once the issue is reviewed, we will provide an appropriate solution, which may include a replacement, exchange, partial refund, or full refund.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to our error.

We recommend using a tracked shipping service, as GymVoryx cannot be responsible for returned items that are lost during transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method within 3–7 business days. Please note that your bank or payment provider may require additional time for the refund to appear in your account.

Non-Returnable Items

The following items are not eligible for return or exchange:

Items that have been worn, washed, damaged, or altered after delivery
Items returned without prior contact or authorization
Final sale or clearance items, where clearly stated at the time of purchase
Gift cards, if applicable

How to Start a Return or Exchange

To request a return or exchange, contact us at:

support@gymvoryx.com

Please include your order number and a brief description of the reason for your request. We will provide further instructions for your return or exchange.

Chargebacks

If you experience an issue with your order, we encourage you to contact us first. Our support team will make every reasonable effort to resolve the issue quickly and fairly.