Refund policy

Return & Refund Policy

At Gym Voryx, we strive to ensure every customer is satisfied with their purchase. Please review our policy before placing an order.

Eligibility for Returns & Refunds
We accept return or refund requests in the following cases:

  • The item received is damaged or defective

  • The item is incorrect (wrong product, size, or color sent)

  • The order is missing items

Please note that we do not accept returns or refunds for:

  • Incorrect size selected by the customer (we recommend checking our size guide before ordering)

  • Change of mind or personal preference

  • Normal wear and tear

  • Minor color differences due to screen display variations

Reporting an Issue
To request a return or refund, please contact us within 7 days of delivery and include:

  • Your order number

  • Clear photos or videos showing the issue

  • A photo of the package label (if applicable)

Contact us at: support@gymvoryx.com

Resolution Options
Once your request is reviewed and approved, we may offer:

  • A free replacement

  • A partial refund (when appropriate)

  • A full refund (if the issue cannot be resolved)

Refund Processing
Approved refunds are processed within 3–7 business days.
Please note that your bank or payment provider may require additional time to reflect the refund.

Chargebacks
We encourage customers to contact us first so we can resolve any issue quickly and efficiently. Initiating a chargeback may delay the resolution process.

Gym Voryx is operated by VORYX ECOMMERCE LLC.

For any questions, feel free to contact us at support@gymvoryx.com.